Responsible for entering all point adjustments on their shift.Responsible for Star Club transactional duties, to include but not limited to new member signups, entering/updating member contact information, reprint player’s card and troubleshoot card issues.
relating to Player Services and reporting all disputes to the Player Service Manager.Responsible for addressing player inquiries and resolving customer-service problems and disputes.Sending new table games cards to the tables, doubling the table games cards prior to receiving them into the vault from the tables to ensure accuracy, and cutting the used cards and drilling dice. Responsible for the inventory of the table games chips, cards, and dice.Responsible for deposits, double-checking the soft count, filling, and balancing of the ticket redemption kiosks.Responsible for completing check cashing, debit/credit advances, slot ticket redemptions, chip redemptions and currency exchanges.Ensures that the highest standards of customer service are maintained in accordance with policies and procedures set forth by North Star Mohican Casino Resort.
